We understand that sometimes life gets in the way, which is why we’re happy to cancel or reschedule your booking for £15 non-negotiable fee* per transaction up to 48-hours before your scheduled session time.
If cancelling or rescheduling within that 48-hour window, a £15 non-negotiable fee* per ticket will be applied.
When rescheduling, you will need to choose your next most convenient session date that is available or we can provide a credit towards a future booking (minus the rebooking fee).
Important: We are very strict on ‘no shows’. If you don’t show up for the class, we’ll still charge you the full amount. We are unable to refund, reschedule or provide credit for a missed session.
*Unless you’ve purchased the Pinot Guarantee at time of booking.
*Pinot Guarantee cannot be used to reschedule/cancel after the session has already commenced.
6 or More Tickets Purchased
For bookings of 6+ tickets, there will be a £15 non-negotiable fee per ticket to cancel or reschedule at any time.
Private Functions
Private Function deposits are non-refundable. If the full amount has been paid and there is more than 2 weeks before the session date, we can reschedule your private function to another date that is suitable for yourself & also the Pinot & Picasso studio.
We are unable to refund or reschedule private functions within the 2 weeks before your session date. The full amount will be forfeited. We hope this never has to happen.
Pinot Guarantee does not apply to Private Functions. If you have accidentally purchased it with your Private Function, we are more than happy to refund the Pinot Guarantee fee for your event at your request.