The fine print.

Read our Terms and Conditions below.

Terms & Conditions

This Website is operated by Veuve Ventures UK Limited TA (“Pinot & Picasso”). Throughout the site, the terms “we”, “us” and “our” refer to Pinot & Picasso. Pinot & Picasso offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current Website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Purchases through this Website

Pinot & Picasso offers and sells through this Website: www.pinotandpicasso.uk. All currency and purchase transactions will be performed in Great British Pounds (GBP). Pinot & Picasso reserves the right to change pricing at any time. All prices quoted on this website include a 20% Goods and Services Tax (VAT), unless specified otherwise.

We accept the following payment methods:

  • Credit Card (Visa, Mastercard, American Express)
  • PayPal

By making a purchase through our website, you agree to receive email and SMS notices. You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of the newsletter email, or by emailing us at hello@pinotandpicasso.uk.

Refund & Reschedule Policy

PRIOR TO 48 HOURS OF YOUR SESSION:

Bookings can be cancelled or rescheduled for £15 GBP non-negotiable fee* per transaction up to 48-hours before a scheduled session time. 

WITHIN 48 HOURS OF YOUR SESSION: 

If cancelling or rescheduling within that 48 hour window, a £15 non-negotiable fee* per ticket will be applied. 

For booking of 6+ tickets, there will be a £15 GBP non negotiable fee per ticket to cancel or reschedule at any time. When rescheduling, the customer will need to choose the next most convenient session date that is available or Pinot & Picasso can provide a credit towards a future booking (minus the rebooking fee). 

IMPORTANT: we are very strict on ‘no shows’. If a customer does not show up for the class, we’ll still charge the full amount. We are unable to refund, reschedule or provide credit for a missed session. 

 

Private Functions

Private Function deposits are non-refundable. If the full amount has been paid & there is more than 2 weeks before the session date, we can reschedule your private function to another date that is suitable for yourself & also the Pinot & Picasso studio. We are unable to refund or reschedule private functions within the 2 weeks of your session date. The full amount will be forfeited. We hope this never has to happen. 

All Private Functions must be paid in full prior to the commencement of the event. Studio Owners reserve the right to cancel functions should payment not be received 48 hours prior to commencement and refuse entry to the studio. 

Pinot Guarantee does not apply to Private Functions. If you have accidentally purchased it with your Private Function, we are more than happy to refund the Pinot Guarantee fee at your request. 

Transfer of tickets between Franchisee entities 

Pinot & Picasso is a Franchised business. Tickets and Gift Cards cannot be transferred between Pinot & Picasso entities. ‘Studio Exclusive’ gift cards are purchased for the selected studio and cannot be transferred to another Pinot & Picasso entity. 

Pinot Guarantee 

Pinot Guarantee costs £2.95 per ticket. The Pinot Guarantee:

  • Provides customers with the option to reschedule or cancel tickets at any time prior to the session commencing. 
  • Allows x1 free change before normal rebooking fees are incurred 
  • Waives the £15 fee for rescheduling and cancelling tickets
  • Must be purchased at the time of booking

Exclusions:

  • Doesn’t apply to private functions.
  • Doesn’t allow for reschedules after the session has already commenced.
  • Doesn’t apply to Gift Cards (purchases of Pinot Guarantee on a Gift Card can be reimbursed)
  • For cancellations with the Pinot Guarantee, the full amount of tickets minus the Pinot Guarantee cost will be refunded.

In Studio Purchases

Pinot & Picasso offers and sells products in the studio. All currency and purchase transactions will be performed in Great British Pounds (GBP). Pinot & Picasso reserves the right to change pricing at any time. All prices quoted in the studio include a 20% Goods and Services Tax (VAT), unless specified otherwise.

We accept the following payment methods:

  • Credit Card (Visa, Mastercard, American Express)
  • PayPal

By making a purchase through our studios, you agree to receive email and SMS notices. You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of the newsletter email, or by emailing us at hello@pinotandpicasso.uk.

Refunds on In Studio Purchases

Please be careful when making a purchase in the studio as refunds can not be given on site and can only be processed through our head office. Our head office operating hours are Monday-Friday 9:00am – 5:00pm. If you require a refund please email hello@pinotandpicasso.uk.

Cancellation of session by Pinot & Picasso

In the event a public session is cancelled by Pinot & Picasso, the ticket purchaser will be notified via email or text message no later than 24 hours prior to their session scheduled start time. Ticket purchasers will be offered a reschedule to another upcoming session or credited the value of their purchase for future use.

Gift cards

Digital Gift Cards

Gift Cards are non-refundable and can only be used prior to their expiry date. Expiry is 3 years from issue date.

Gift Cards are delivered via email (Sustainability? Check!) and contain instructions on how to redeem online through our checkout. Our online gift cards are not a physical product.

Gift Cards can only be redeemed on public session tickets and payments towards private events. You cannot redeem on purchasing another gift card or any in-studio purchases including bar purchases.

‘Exclusive’ Gift Cards can only be used at the studio they were purchased for. ‘Exclusive’ Gift Cards cannot be transferred to another studio.

‘Flexi’ Gift Cards can be redeemed at any UK studio. Please choose the studio carefully as ‘Flexi’ Gift Cards cannot be reissued once they have been redeemed. In the event a session is cancelled or rescheduled, the funds can only be reissued as an ‘Exclusive’ Gift Card (subject to cancellation/rebooking fees).

Gift Cards are not redeemable for cash. You cannot obtain any cash advance with your Gift Card or receive any portion of the remaining Gift Card Value in cash. Gift Cards cannot be purchased using a promotional discount or coupon codes.

Pinot Guarantee does not apply to Gift Cards. If you have accidentally purchased it with your Private Function, we are more than happy to refund the Pinot Guarantee fee at your request.

Gift cards can be used on multiple occasions until there is balance.

Gift cards are non-refundable.

In-studio Physical Gift Card Purchases

Physical Gift Cards are non-refundable and can only be used prior to their expiry date. Expiry is 3 years from issue date.

Physical Gift Cards can be redeemed by entering the associated Voucher Code (found on the back of the Gift Card) in the Coupon section during checkout.

Gift Cards can only be redeemed on public session tickets and payments towards private events. You cannot redeem on purchasing another gift card or any in-studio purchases including bar purchases.

Physical Gift Cards are ‘Exclusive’ Gift Cards that can only be used at the studio they were purchased in. ‘Exclusive’ Gift Cards cannot be transferred to another studio.

Gift Cards are not redeemable for cash. You cannot obtain any cash advance with your Gift Card or receive any portion of the remaining Gift Card Value in cash.

In the event that the studio where the Gift Card was purchased has moved location or has closed business, the ‘Exclusive’ Gift Card can be exchanged for a ‘Flexi’ Gift Card by emailing hello@pinotandpicasso.uk.

Gift cards can be used on multiple occasions until there is balance.

Gift cards are non-refundable.

Booking confirmation

Upon purchase, your booking will be submitted to Pinot & Picasso for processing. You will receive a confirmation email describing the date, time, ticket quantity, and cost of your booking. This email confirmation of your order will be taken as proof of your acceptance of the provisions contained in these Terms and Conditions, the Privacy Policy, and the data recorded by Pinot & Picasso on its server shall be treated as legal evidence of the transaction between Pinot & Picasso and the Purchaser.

Competitions and Promotional Offers

Pinot & Picasso may use the Website to run competitions and other promotional offers. You acknowledge that by participating in such competitions and promotional offers, you have read and agree to be bound by any additional terms and conditions applicable to those competitions and promotional offers and you have consented to use of your personal information in accordance with those terms and conditions and the Pinot & Picasso Privacy Policy may be amended from time to time.

Welcome Discount Promotion T&Cs

  1. The discount will only be provided when a new subscriber enters our email database and can only be used once (1) per subscriber. It cannot be used multiple times. 
  2. Customers will get a 10% discount on public session tickets price using the code provided in their email.
  3. To activate the discount, customers must use the provided promotional code at checkout when booking public sessions on the Pinot & Picasso website.
  4. The discount code cannot be used on private function bookings or gift cards.
  5. The discount code cannot be used on any in-studio purchases or redeemed at the studio bar. 
  6. The discount code cannot be used with other discount/promotion codes. 
  7. The discount will be forfeited if a ticket is cancelled or refunded. 
  8. The discount offer is non-transferable and cannot be exchanged for cash or any other form of credit. 
  9. The discount code cannot be applied retroactively to already made purchases.
  10. Management reserves the right to modify, suspend, or terminate this offer at any time without prior notice.

 

January 2024 Promotion T&Cs

  1. This discount offer is valid on purchases made between 1st January 2024 00:01 GMT to 31st January 2024 until 23:59 GMT.
  2. The offer is applicable exclusively to online studio purchases made within the specified time frame in the United Kingdom.
  3. The discount applies to all studio purchases of paint and sip sessions during the stated promotional period.
  4. This discount offer cannot be redeemed for bar purchases or in-studio transactions.
  5. The discount is valid for individual studio purchases only and cannot be combined with other promotions, offers, or discounts.
  6. To activate the discount, customers must use the provided promotional code at checkout on the Pinot & Picasso website – www.pinotandpicasso.uk
  7. The discount offer is non-transferable and cannot be exchanged for cash or any other form of credit. 
  8. The discount can only be used on public studio sessions, cannot be used on gift cards and private group bookings. 
  9. Management reserves the right to modify, suspend, or terminate this offer at any time without prior notice.

 

Group Bookings Promotion T&Cs

  1. These terms and conditions of promotion (Terms and Conditions), which include information on the Group Bookings discount for groups of 8 or more for a public session. The use of this Discount Promotion is deemed in acceptance of these Terms and Conditions.
  2. This promotion is open to bookings of all ages for any public paint and sip session at Pinot & Picasso when booking for 8 or more people. This promotion is valid at all Pinot & Picasso studios across the UK.
  3. This discount offer is only valid for public sessions, not private functions.
  4. The discount is valid all year round with no current expiry date.
  5. The promotion doesn’t include any beverages with the ticket, only a discount on session tickets. The tickets for a public paint and sip session include all art materials to create your artwork, the talented artists and a good time.
  6. The Promoter is responsible for all aspects and all stages of their promotions. The Promoter conducts their promotions equitably, promptly and efficiently and be seen to deal fairly and honourably with participants and potential participants. The Promoter will avoid causing unnecessary disappointment.
  7. The Promoter is Veuve Ventures Pty Ltd TA Pinot & Picasso with the Company Number: 14475266 and VAT: 431 1564 29. Our address is Floor 6, 25 Farrington St, London EC4A 4AB, United Kingdom.

 

Minors 

This website is not intended for individuals under the age of 18. All participants in Pinot & Picasso Public Events must be 18 and over unless otherwise stated. 

School Holiday, Family Friendly events and Kids Events are suitable for participants under the age of 18. Minors attending Private Functions are at the discretion of the Studio Owner and Function Organiser. Any all-age events will be advertised accordingly. Individual participants under the age of 18 requesting access to an over 18 Public Event will be approved at the discretion of the Studio Owner. Participants with Minors attending events accept there may be alcohol consumption onsite. 

Copyright

All artwork, paintings, photos, graphics, text, audio clips, button icons, slogans, trade names and other intellectual property contained on our website, belongs exclusively to Pinot & Picasso. You may not use, reproduce, modify, copy, transmit, display, publish, sell, license, distribute or commercially exploit any of the content or otherwise dispose of any of the content in a way not permitted by us, without our express written consent.

Conditions of entry to studio

Pinot & Picasso House Rules 

As your hosts, we have a social and legal obligation to create a safe environment for you to enjoy, where you may drink in moderation and enjoy good food and entertainment. As we want to see you back here again, we will help you to get home safely, if needed. 

  1. Pinot & Picasso does not accept responsibility for any losses or damage incurred to personal belongings or clothing. Guests should dress appropriately to the activity. 
  2. We encourage responsible consumption of alcohol. We will ask any patron to leave when we consider they have reached a limit of intoxication.
  3. A ZERO tolerance is taken to any act of violence, unruly or indecent behaviour both towards other guests and staff members, offenders will be asked to leave the premises immediately and may be charged as per the law.
  4. Offensive, abusive language and misbehaviour will not be tolerated and offenders will be asked to leave.
  5. Follow guidance of staff and refrain from speaking over painting instructions, hindering the experience for other guests. Customers must respect the staff and may be refused entry or asked to leave the premises if they do not follow such terms.
  6. Pinot & Picasso take precautions to operate responsibly in our studios. It is illegal for a person to supply alcohol and for a minor to drink alcohol. Pinot & Picasso prohibit underage drinking.
  7. Pinot & Picasso premises are strictly smoke-free and smoking is not permitted under any circumstances. We ask any guests who are smoking to remove their apron for hygiene purposes.
  8. For the safety and security of guests and staff, please note recorded video surveillance and silent alarms may be in use.
  9. Guests should not cause damage to any property owned by Pinot & Picasso. Guests may be held liable to any costs of damages 
  10. Pinot & Picasso may take promotional photos or videos during a public or private event. Customers have the right to decline to have their images captured and should make this known to the staff members. Customers should also avoid taking photographs and videos of other guests, unless permission is given. No images are to be captured of minors, unless permission is granted by the parent or guardian.
  11. Pinot & Picasso has a ZERO tolerance to illegal substances. Any patrons found to be using illegal substances, or under the influence of any illegal substances will be asked to leave the premises immediately and may be charged as per the law. 

Third Party Entertainment including Topless Waiters & Drag Queens 

Customers engaging Third Party Entertainment options are bound by their Terms and Conditions and Payment Terms – this will change from studio to studio. 

Any inappropriate behaviour towards our Third Party Entertainment will not be tolerated; this includes Topless Waiters, Drag Queens and any other entertainment service provided by Pinot & Picasso. Any aggressive, rowdy or intoxicated guests will be removed from the studio immediately and no refund will be provided to customers. 

Guests are advised that Third Party Entertainment providers are not to be touched inappropriately or photographed without prior consent. If you, the guests are found to be doing so then the member is entitled to leave the job immediately and no refund will be provided. 

Pinot & Picasso stipulates under no circumstances any of the performers are to perform in full body nudity. This can result in indecent exposure and will be a breach on the guest/s which can lead to a penalty/fine. This includes guest nudity. 

If any of these conditions are breached you will be removed from the premises and a ban will be put in place for any future Pinot & Picasso events. 

 

Topless Waiters
Topless Waiters models are not escorts and if you, the guests are found to be soliciting services then the models and guest/s  are entitled to leave the studio immediately and no refund will be provided.

Any aggressive, rowdy or intoxicated guests will be removed from the studio immediately.

Guests are advised that models are not to be touched inappropriately or photographed without prior consent.  If you, the guests are found to be doing so then the model/models are entitled to leave the job immediately and no refund will be provided.

Pinot & Picasso stipulates under no circumstances any of the performers are to perform in full body nudity. This can result in indecent exposure and will be a breach on the guest/s which can lead to a penalty/fine.

If any of these conditions are breached you will be removed from the premises and a ban will be put in place for any future Pinot & Picasso events.

 

Our Rights – Pinot & Picasso reserve the right to:

  • Refuse guests’ entry to the premises on a temporary or permanent basis.
  • Request guests leave the premises without a refund, should they breach any of these conditions of entry.

Disclaimer and limitation of liability

The purchaser agrees that the provision of any service, including but not limited to public painting sessions, purchased from our website is at the Purchaser’s sole risk. To the full extent permissible by applicable law, Pinot & Picasso will not be liable for any damages of any kind arising from the use of this site, or from any services provided from this website or establishment, including but not limited to direct, indirect, incidental, punitive, and consequential damages. No oral advice or written information given by Pinot & Picasso nor its affiliates, nor any of their officers’ directors, employees, agents, providers, or the like, shall create a warranty or legal obligation; nor shall the purchaser rely on any such information or advice.

Privacy Policy

Please view Pinot & Picasso’s privacy policy here: https://www.pinotandpicasso.uk/privacy-policy/

Contact us

Head Office operates Monday – Friday from 9am – 5pm.
Email: hello@pinotandpicasso.uk
Address: Floor 6, 25 Farringdon St, London EC4A 4AB, United Kingdom

Veuve Ventures UK Limited TA Pinot & Picasso
Company Number 14475266
VAT 431 1564 29

Pinot & Picasso
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